Return & Refund Policy

Effective Date: February 8, 2026

Returns Eligibility

Spirit Helmet accepts returns only for non-customized and non-personalized products.

All custom or personalized helmets, including but not limited to helmets made with custom logos, colors, text, or designs requested by the customer, are non-returnable and non-refundable, except in cases of manufacturing defects or shipping damage.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

• You must contact us within 48 hours of delivery

• Photo or video proof of the issue is required

• Once approved, we will offer:

  • A replacement at no additional cost, or

  • A full refund to the original payment method

Return Window

For eligible non-customized products:

• Return requests must be submitted within 7 days of delivery

• Products must be unused, unaltered, and returned in original packaging

Return Shipping

• If the return is due to customer preference (such as change of mind or ordering error), the customer is responsible for return shipping costs

• If the return is due to a defect, damage, or error on our part, Spirit Helmet will cover return shipping costs

Refund Processing

• Approved refunds will be processed within 7–10 business days

• Refunds are issued to the original payment method only

• Original shipping charges are non-refundable

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized helmets

• Used or damaged items caused by customer handling

• Clearance or sale items

How to Request a Return

To request a return or report an issue, contact us with your order number and supporting images or video.

Email: [email protected]
Phone: +1 972-709-2836