Return & Refund Policy
Effective Date: February 8, 2026
Returns Eligibility
Spirit Helmet accepts returns only for non-customized and non-personalized products.
All custom or personalized helmets, including but not limited to helmets made with custom logos, colors, text, or designs requested by the customer, are non-returnable and non-refundable, except in cases of manufacturing defects or shipping damage.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect:
- You must contact us within 48 hours of delivery
- Photo or video proof of the issue is required
- Once approved, we will offer a replacement at no additional cost, or a full refund to the original payment method
Return Window
For eligible non-customized products:
- Return requests must be submitted within 7 days of delivery
- Products must be unused, unaltered, and returned in original packaging
Return Shipping
- If the return is due to customer preference (such as change of mind or ordering error), the customer is responsible for return shipping costs
- If the return is due to a defect, damage, or error on our part, Spirit Helmet will cover return shipping costs
Refund Processing
- Approved refunds will be processed within 7–10 business days
- Refunds are issued to the original payment method only
- Original shipping charges are non-refundable
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized helmets
- Used or damaged items caused by customer handling
- Clearance or sale items
How to Request a Return
To request a return or report an issue, contact us with your order number and supporting images or video.